Core Units
Element 
Performance Criteria
BSBPMG610 Enable program execution



1. Envision the desired future state
1.1 Define and agree description of the desired future state with pertinent stakeholders

1.2 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the desired future state

1.3 Periodically review the description of the desired future state and confirmed or updated to maintain alignment with the expected benefits

2. Shape and sustain the program execution approach
2.1 Define and agree gaps between the current state and the desired future state with pertinent stakeholders

2.2 Define and agree changes needed to move from the current state to the desired future state with pertinent stakeholders

2.3 Define and agree a program execution approach based on changes needed with pertinent stakeholders

2.4 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the program execution approach

2.5 Periodically review program execution approach and confirm or update to maintain alignment with the expected benefits

3. Shape and sustain the program’s business case
3.1 Define, document, and approve business case for both the desired future state and the program execution approach with pertinent stakeholders

3.2 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the program’s business case

3.3 Periodically review the program’s business case and confirm or update to maintain alignment with the expected benefits

4. Shape and sustain program governance
4.1 Define, maintain and refresh the program organisation with the sponsoring organisation

4.2 Design program boundaries and governance structures to exploit synergies with the sponsoring organisation

4.3 Identify / devise policies, processes, and procedures to support the management of the program and communicate with pertinent stakeholders



BSBPMG611 Facilitate stakeholder engagement


1. Communicate effectively with stakeholders


1.1 Identify and document program stakeholders and their communication needs

1.2 Agree communication approaches with pertinent stakeholders

1.3 Share information as planned and address identified variances

1.4 Monitor communication interfaces among constituent projects

2. Facilitate stakeholder commitment
2.1 Investigate, document, and consider the interests and expectations of pertinent stakeholders when making program decisions

2.2 Develop and implement approaches to influence ongoing stakeholder commitment

2.3 Accommodate differing stakeholder interests and expectations

2.4 Share evolving stakeholder interests and expectations across the program



BSBPMG612 Implement program governance



1. Facilitate effective decision making
1.1 Negotiate clear roles and responsibilities within the program and make available to all relevant stakeholders

1.2 Allocate unambiguous financial and resource authorities and confirm with relevant parties

1.3 Document decisions relevant to the program objectives

1.4 Make valid and reliable decisions regarding complex priorities and competing demands using repeatable methods

2. Implement systems and methods
2.1 Align suitable systems and processes to meet program objectives

2.2 Implement effective management control systems to monitor program progress

2.3 Generate audit and configuration information and maintain documented integrity

2.4 Establish process efficiency and support it with suitable program policy

3. Ensure program compliance
3.1 Identify both organisation and external compliance requirements relevant to the program

3.2 Establish audit records data collections and ensure records are securely maintained

3.3 Report on compliance within regular interval to relevant authorities

3.4 Identify and implement actions to rectify non-compliant behaviours, processes and products

4. Enable program support services
4.1 Identify management and governance support needs for the program

4.2 Establish skill development support systems for program personnel to meet program needs

4.3 Implement program knowledge management to support current and future organisation requirements for program development



BSBPMG613 Manage benefits



1. Identify benefits and trade-offs
1.1 Define and communicate expected short- and long-term benefits and trade-offs with pertinent stakeholders

1.2 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits

1.3 Periodically review expected benefits and trade-offs and confirm or update
2. Shape and sustain benefits delivery approach


2.1 Define and agree benefits measurement approach with pertinent stakeholders

2.2 Devise and agree benefits delivery approach with pertinent stakeholders

2.3 Assign and have accepted ownership of benefits delivery

2.4 Periodically review, confirm and update benefits measurement approach and benefits delivery approach

3. Evaluate attainment of expected benefits
3.1 Assess deliverables from constituent projects in accordance with the benefits measurement approach

3.2 Measure and report progress toward delivery of expected benefits with pertinent stakeholders

3.3 Address variances in delivery of expected benefits



Suggested Elective Units
Element 
Performance Criteria
BSBPMG614 Engage in collaborative alliances



1. Identify benefits and trade-offs
1.1 Define and communicate expected short- and long-term benefits and trade-offs with pertinent stakeholders

1.2 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits

1.3 Periodically review expected benefits and trade-offs and confirm or update

2. Shape and sustain benefits delivery approach
2.1 Define and agree benefits measurement approach with pertinent stakeholders

2.2 Devise and agree benefits delivery approach with pertinent stakeholders

2.3 Assign and have accepted ownership of benefits delivery

2.4 Periodically review, confirm and update benefits measurement approach and benefits delivery approach

3. Evaluate attainment of expected benefits
3.1 Assess deliverables from constituent projects in accordance with the benefits measurement approach

3.2 Measure and report progress toward delivery of expected benefits with pertinent stakeholders

3.3 Address variances in delivery of expected benefits



BSBPMG615 Manage program delivery


1. Secure program funding


1.1 Determine, document and communicate ongoing funding requirements with pertinent stakeholders

1.2 Secure funding commitments as needed

1.3 Address funding issues

1.4 Satisfy funding agent requirements

2. Resource the program
2.1 Determine, negotiate, document and communicate program resource requirements with pertinent stakeholders

2.2 Acquire and coordinate program resources across the program and its constituent projects

2.3 Confirm and update program resource requirements in response to program refinements or changes

3. Measure, evaluate, and coordinate program progress
3.1 Establish monitoring and control systems

3.2 Support delivery of expected benefits with monitoring and control systems

3.3 Report performance of constituent projects and other program elements to pertinent stakeholders

3.4 Maintain a sustainable pace to meet stakeholder requirements

4. Ensure relevant legal and regulatory requirements are addressed
4.1 Identify, document and communicate relevant legal and regulatory requirements to pertinent stakeholders

4.2 Identify and address potential for conflicts caused by legal and regulatory requirements

4.3 Implement compliance policies, processes, and procedures

4.4 Monitor breaches and conflicts of applicable legal and regulatory requirements

5. Anticipate and respond to changes
5.1 Monitor and evaluate internal and external program contexts for circumstances that may require changes

5.2 Identify, evaluate and document actual and potential changes

5.3 Implement approved changes

5.4 Communicate changes and their implications with pertinent stakeholders

6. Manage program risks6.1 Document and communicate agreed risk management approach for the program and its constituent projects to pertinent stakeholders

6.2 Identify program risks in consultation with pertinent stakeholders

6.3 Analyse, prioritise and implement program risks and risk responses as planned

6.4 Monitor internal and external program contexts for circumstances that may affect program risks


BSBPMG616 Manage program risk


1. Direct planning of program risk management
1.1 Select and modify the program risk methodology to match the context for risk

1.2 Direct identification, documentation and analysis of program level risks, in consultation with stakeholders, as the basis for project risk-management planning

1.3 Direct, support and mentor project managers in the analysis, evaluation and treatment of risks

1.4 Ensure risk management is visible and dynamic across the program so that risks are assigned and managed in a timely manner

1.5 Develop and maintain a program risk-management system to enable effective management and communication of risks, controls, treatments and outcomes to stakeholders across the program

2. Manage program risk2.1 Direct management of the program in accordance with agreed program risk-management plans

2.2 Review progress, analyse variance and initiate risk responses to achieve program objectives in dynamic risk environments

2.3 Ensure risks are monitored and assessed across the program at agreed intervals

2.4 Direct response to actuated program risk (issues) and ensure remedial actions are authorised with impact analysis, to achieve program objectives


3. Assess program risk-management outcomes


3.1 Identify and document program residual risk to alert stakeholders of any transferred liability at program completion

3.2 Review and analyse program outcomes to assess the effectiveness of the risk-management methodology

3.3 Analyse, document and recommend lessons learned for application in other programs



BSBPMG617 Provide leadership for the program



1. Promote the program vision
1.1 Maintain alignment of the program vision with the sponsoring organisation mission and values

1.2 Conduct ongoing negotiations with stakeholders to maintain program vision

1.3 Demonstrate commitment to the program vision

2. Build an environment of confidence and trust within the program
2.1 Treat stakeholders fairly and equitably

2.2 Encourage and facilitate open discussion

2.3 Manage differences constructively

2.4 Attend to issues and concerns in a timely manner

2.5 Choose and apply interpersonal and leadership styles based on the circumstances

2.6 Honour realistic personal commitments

3. Embed socially responsible practice into the program
3.1 Communicate explicit expectations for socially responsible practice to constituent projects and other pertinent stakeholders

3.2 Design policies and procedures to allow individuals to safely report breaches of socially responsible practice without fear of retaliation

3.3 Identify and address threats to socially responsible practice within the program

4. Develop the potential of program staff
4.1 Establish individual behavioural expectations for constituent project managers

4.2 Define, document and communicate agreed individual program roles

4.3 Encourage desirable behaviours and discourage undesirable behaviours

5. Support a learning environment
5.1 View program planning and program plan implementation as a learning process

5.2 Treat errors, mistakes and expressed concerns as learning opportunities

5.3 Develop and maintain plans for identifying, capturing, disseminating and exchanging knowledge

5.4 Implement program knowledge as planned

5.5 Encourage reflection on and review of practice as a basis for learning



BSBFIM601 Manage finances



1 Plan for financial management
1.1 Review and analyse previous financial data to establish areas which have generated a profit or loss

1.2 Undertake research to review reasons for previous profit and loss

1.3 Review business plan to establish critical dates and initiatives that will require or generate resources in the next financial cycle

1.4 Analyse cash flow trends

1.5 Review statutory requirements for compliance and liabilities for tax

1.6 Review existing software and its suitability for financial management

2 Establish budgets and allocate funds
2.1 Use previous financial data to determine allocations for resources

2.2 Make informed estimates of new items for inclusion in budget

2.3 Prepare budgets in accordance with organisational requirements and statutory requirements

3 Implement budgets
3.1 Circulate budgets and ensure managers and supervisors are clear about budgets, reporting requirements and financial delegations

3.2 Manage risks by checking there are no opportunities for misappropriation of funds and that systems are in place to properly record all financial transactions

3.3 Review profit and loss statements, cash flows and ageing summaries

3.4 Revise budgets, as required, to deal with contingencies

3.5 Maintain audit trails to ensure accurate tracking and to identify discrepancies between agreed and actual allocations

3.6 Ensure compliance with due diligence

4 Report on finances
4.1 Ensure structure and format of reports are clear and conform to organisational and statutory requirements

4.2 Identify and prioritise significant issues in statements, including comparative financial performances for review and decision making

4.3 Prepare recommendations to ensure financial viability of the organisation

4.4 Evaluate the effectiveness of financial management processes



BSBINN601 Lead and manage organisational change



1 Identify change requirements and opportunities
1.1 Identify strategic change needs through an analysis of organisational objectives

1.2 Review existing policies and practices against strategic objectives to identify where changes are required

1.3 Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives

1.4 Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions

1.5 Review and prioritise change requirements or opportunities with relevant managers

1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities
2 Develop change management strategy


2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities

2.2 Undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies

2.3 Develop change management project plan

2.4 Obtain approvals from relevant authorities to confirm the change management process

2.5 Assign resources to the project and agree reporting protocols with relevant managers

3 Implement change management strategy
3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss

3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals

3.3 Consult with relevant groups and individuals for input into the change process

3.4 Identify and respond to barriers to the change according to risk management plans

3.5 Action interventions and activities set out in project plan according to project timetable

3.6 Activate strategies for embedding the change

3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives



BSBLDR501 Develop and use emotional intelligence



1. Identify the impact of own emotions on others in the workplace
1.1 Identify own emotional strengths and weaknesses

1.2 Identify personal stressors and own emotional states related to the workplace

1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses

1.4 Model workplace behaviours that demonstrate management of emotions

1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence

2. Recognise and appreciate the emotional strengths and weaknesses of others
2.1 Respond to the emotional states of co-workers and assess emotional cues

2.2 Identify the range of cultural expressions of emotions and respond appropriately

2.3 Demonstrate flexibility and adaptability in dealing with others

2.4 Take into account the emotions of others when making decisions

3. Promote the development of emotional intelligence in others
3.1 Provide opportunities for others to express their thoughts and feelings

3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace

3.3 Encourage the self-management of emotions in others

3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes

4. Utilise emotional intelligence to maximise team outcomes
4.1 Encourage a positive emotional climate in the workplace

4.2 Use the strengths of workgroup members to achieve workplace outcomes



BSBMGT520 Plan and manage the flexible workforce



1. Plan workforce requirements
1.1 Scope workforce requirements needed to achieve organisational goals

1.2 Specify workforce capability requirements

1.3 Identify mix of labour engagement options within industry and enterprise legislation, regulation and policy

1.4 Plan to resolve issues impacting on flexible workforce covering social, industrial, training and performance

2. Engage flexible workforce
2.1 Implement flexible and innovative work arrangement to meet organisation's needs

2.2 Utilise flexible, real-time, virtual and other appropriate team structures to engage workforce

2.3 Facilitate the flexible team with suitable enabling technologies

2.4 Ensure rights, obligations and responsibilities of all parties are clear and understood

2.5 Monitor, review and adjust flexible workforce arrangement for ongoing suitability to work requirements

3. Support flexible workforce
3.1 Apply a consultative approach to address the needs of the flexible workforce

3.2 Provide coaching support as appropriate

3.3 Provide opportunities for flexible workforce to integrate with other aspects of the organisation

3.4 Use risk management methods to prevent discrimination against flexible workforce

4. Align flexible workforce arrangements to organisational requirements
4.1 Embed organisation's innovation and productivity systems and processes into flexible workforce arrangements

4.2 Implement processes to maintain corporate knowledge

4.3 Document and communicate rights and responsibilities regarding intellectual property

4.4 Implement strategies to engender the organisation's culture with the flexible workforce


BSB61215 - Advanced Diploma of Program Management  

Qualification Description


"A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s."


This qualification is suitable for individuals who are program managers who are managing or directing a suite of projects to achieve organisational objectives.


There is total of 12 units in this course with 4 core units and 8 elective units.